Onboarding
Every new customer offers an opportunity to build a long-term relationship. Therefore, make sure that the customer really gets to know the story behind your brand. With the right onboarding you really make a difference in the customer relationship. Discover how Nextmessage can help you send really smart onboarding communication via email, print & SMS.
USE-CASES
What is customer onboarding?
Onboarding with Nextmessage means that you really do personal onboarding. In short, onboarding communication that is really relevant for your customers. Some examples:
- Your customer has bought locks for the first time. You introduce the customer to the product specialist locks. This way, your customer will know who to turn to for solid advice on locks next time.
- Your customer buys paint and brushes. Nextmessage therefore knows which job you are going to perform. This way you can easily send the customer useful tips, plus the right accessories to optimally carry out the painting.
- Your customer has recently ordered products for his or her construction company. You introduce the customer to your company. From the right colleagues to e-mails about the collection and the stores. You introduce the customer to all facets of the company in order to build a relationship.
The above examples are just a selection from the use-cases of Nextmessage.
How does Nextmessage help you?
1. Integrate data sources.
Start importing customers, products & orders from your e-commerce software, webshop or ERP software. Connect via the API or directly connect with WooCommerce, Shopify or Magento 2.
2. Nextmessage Pixel.
Install the Nextmessage Pixel by adding the script. We are now enriching customer information with the behavior of your customers on your website. This creates a 360° view of the customer.
3. Segmentation.
With all that data you are perfectly able to create target groups. Combine static customer fields with dynamic information such as purchasing behavior and page visits on the website.
4. Customer Journeys.
Compile a customer journey, including email, print and SMS campaigns that are triggered based on your segments. Always perfectly matching your corporate identity thanks to our drag-and-drop builder.
5. Product logic.
Add the most relevant products for your customer to communication. Create a filter and ensure maximum relevance and therefore automatically more turnover.
6. Reporting.
Measuring is crucial, that's why all email, print & SMS messages are fully measurable. This way you have all the data at hand to continuously improve campaigns.
Communicate via e-mail, print & SMS.
Personalize content and design campaigns that fully match your brand's corporate identity. Use our email, print & SMS builder. You use drag-and-drop to design the campaign. Ready to send communication in no time. Show products in communication? With our product logic, every customer only sees the products most relevant to him.